Fixya.com is a social networking site that provides tech support, manuals, troubleshooting and product recommendations for a wide variety of products. The site's users help one another with problems in areas that they have expertise in. Help is available in a number of product categories, including electronics, computers and accessories, home and garden, office equipment, tools and hardware, jewelry and watches, sports and outdoors, toys kids and babies, health and beauty, and motors. The site has forums in each of these categories, with some categories having a number of sub-categories. Users can post a question on the forums to be answered by other members for free. Users also have the option of requesting premium immediate expert assistance with users who provide assistance through the site for a fee.
Other information available on the site includes manual downloads, manufacturer websites and specific product pages. When users sign up for the site, their profile contains an expertise page, where they can list product categories where their knowledge is sufficient to help others with product support. The site has a large userbase, so answers to most problems are available in the forums. This may take some time, but is offered for free. Users desiring more immediate assistance can opt for premium support at a very reasonable cost. The site also has a number of social networking aspects, including profiles, messages and forums. Users can also sign up for updates on specific products and email alerts when new information is added to the site about one of their products.
San Mateo, CA-based Fixya.com was founded by Yaniv Bensadon in January 2005. The company has grown to include 30 employees, with Yaniv Bensadon serving as CEO, Yoav Shilon as VP for R&D and Yumio Saneyoshi as VP of Products.
Competition to Fixya.com comes from sites such as Techsupportforum.com and Techguy.org. Techsupportforum.com primarily provides support for computer-related problems, but has a general tech category. Techguy.org is completely free, is supported by ads and donations, and volunteers provide tech support in all categories. Fixya.com has a larger userbase than either of these two sites, and has quickly become the largest tech support site on the web.
The Fixya.com site has a somewhat clean and uncluttered look and feel. The site is very responsive, and page loads happen quickly. Navigation is somewhat intuitive, however some pages contain a large number of links. Downloads of manuals are quite responsive, and the forums and messaging features function well. Advertising is displayed on the site and is somewhat obtrusive.
Registration to Fixya.com is free and is required to ask a question in the forums. The registration process asks for username, email address, password, first and last name, country, city, state and gender. Validation of the email address is not required. A free membership allows users to ask for assistance in the forums. Two types of premium support are available.
Users can receive unlimited premium support by subscribing to the site for $9.99 per month. A 7-day free trial of this service is available. The other option is for the user to pay a one-time fee of $12.99 to speak to an expert about their problem until a solution is found.
Fixya.com is recommended to anyone who needs technical help with a product. The site has a large userbase of people with knowledge in specific areas. Given time, an answer to a problem can easily be found in the forums for free. For more immediate solutions, the cost of premium support is quite reasonable.